Estimated reading time: 2 minutes, 21 seconds

More businesses are grappling with the digital transformation movement than ever before, spanning all industries and verticals. Ninety-eight percent of IT leaders say the automation of business processes is vital for business success. Yet only 21 percent of firms believe they’ve completed digital transformation, which includes building process applications to automate workflows.

What’s holding them back? For most, it’s the extensive cost in development time and resources that an IT team typically must spend to plan, code, test and deploy a custom process app – to the tune of $3.8 trillion globally. Thankfully, platforms exist that allow IT to rapidly solve business problems while enabling individual business owners to automate their own workflows using a low-code process automation platform.

Low-code platforms relieve non-technical developers from having to write code while still supporting professional developers by removing tedious tasks required in app development. An Ireland-based charity, WALK, is leveraging low-code process automation to empower people with disabilities.

Following several years of growth, WALK was working with a larger number of people with disabilities, across a wider geographic area in Ireland. It therefore needed to produce, share and update a far larger number of personal risk assessments for the vulnerable adults it supported. These personal risk assessments, together with person-centered plans, are vitally important documents that enable the charity to put positive measures in place to help people with disabilities become as independent as possible.

WALK selected K2, a leader in low-code process automation, to scale its risk management solution to enable staff to spend less time on administration and more time on maintaining a high-quality environment for the people WALK supports. The K2 risk management process plays a key role in helping WALK ensure that the vulnerable adults it supports are safe and able to take informed risks while working towards their individual goals. As a result, personal risk assessments are kept up-to-date and accurately reflective of the needs of the individual at any given time. 

Since integrating K2’s low-code process automation platform, WALK has been able to prioritize what’s most important, standardize processes and gain visibility across the organization. Utilizing a low-code process automation platform has helped WALK focus on its mission and the people it serves. WALK has also developed additional K2-based workflows, including one for handling maintenance requests. This new workflow is saving a significant amount of time, as maintenance lists no longer have to be manually created. Progress and updates are available immediately to all managers across the 16 support locations, and reports are readily available without the need for a cumbersome paperwork system.

As the momentum of the digital transformation movement continues to increase, so do the inventive ways technology can be applied to everyday situations, and in WALK’s case to empower people with disabilities.


Andrew Murphy, vice president, EMEA at K2

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