| Blackbaud Support Wins Top Honors |
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| Written by News | ||||||||
| Tuesday, 23 June 2009 14:22 | ||||||||
The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 separate performance criteria. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2009," to be published by ASP next month. "Being selected as a Ten Best Web Support Site winner is truly a great honor,” said Jerry Zink, Blackbaud senior vice president and chief customer satisfaction officer. “Our customer support team is dedicated to providing exceptional customer service, which we achieve in part by providing comprehensive online resources and continually seeking ways to enhance them to meet our customers’ needs. Customers are at the heart of everything we do—including the recent, and upcoming, enhancements to our support site.” Blackbaud was judged based on three key features of its site:
Blackbaud will also soon launch a new Knowledgebase, providing further enhancements to its now award-winning site. The new technology will power an improved search engine, an enhanced infrastructure, and the ability to subscribe to specific solution updates, so users will be notified automatically when the company updates solutions or provides a patch. For more information on Blackbaud Support, visit www.blackbaud.com/support, or visit Blackbaud Forums at http://forums.blackbaud.com. To learn more about the new Knowledgebase, visit the company’s Web Sitings Blog. About The Association of Support Professionals The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, and support compensation. About Blackbaud Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 22,000 organizations — including University of Arizona Foundation, American Red Cross, Cancer Research UK, The Taft School, Lincoln Center, InTouch Ministries, Tulsa Community Foundation, Ursinus College, Earthjustice, International Fund for Animal Welfare, and the WGBH Educational Foundation — use one or more Blackbaud products and services for fundraising, constituent relationship management, financial management, website management, direct marketing, education administration, ticketing, business intelligence, prospect research, consulting, and analytics. Since 1981, Blackbaud’s sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Canada, the United Kingdom, and Australia. For more information, visit www.blackbaud.com. | ||||||||
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About the Author: Dianne Crampton is Group Development Consultant and Leadership Coach. For the past twenty years she has helped not-for-profit leaders and their teams learn how to work well together to consistently achieve goals with high levels of group and individual satisfaction. She is also the founder of the TIGERS group development model. The model addresses six collaborative core values necessary for creating an ethical, quality-focused and successful team culture. The values are trust, interdependence, genuineness, empathy, risk and success. The TIGERS model passed a rigorous validation study through Gonzaga University and was Crampton’s dissertation for her Master’s of Arts designation in Organizational Leadership. As president of TIGERS Success Series, Dianne has published in a business anthology endorsed by Stephen Covey and written for trade magazines. Merrill Lynch nominated her business for Inc. Magazine’s regional small business and entrepreneurial awards. Her work with Native Americans was recognized at a United Nations sponsored conference in 1994. Dianne is also the creator and distributor of the TIGERS Team Wheel game. This game helps Board Chairs and Executive Directors identify behaviors that build collaborative groups and behaviors that cause conflict, morale problems, production failures, and misunderstandings. For more information go to http://www.corevalues.com/Game.htm |
