Estimated reading time: 3 minutes, 3 seconds

Manage Your Interactions With Your Constituents Featured

Manage Your Interactions With Your Constituents Sam Moqadam

Gathering input from individuals, communities, and families is critical for nonprofits. This is known in the nonprofit organizations’ circles as constituent engagement. This process allows individuals, families and communities to state the issues that they think need to be addressed by organizations. With the information collected from the engagements, organizations can develop programs and measure the success of the already in place initiatives.

Constituent engagement and nonprofits

Constituent engagement allows nonprofits to develop and deliver effective programs to their constituents. It also helps them sustain the impact of these programs and interventions by using the knowledge and abilities of the constituents to address specific problems in society. Organizations can employ constituent power in various ways like collecting input, creating programs with the constituents and empowering them.

Why constituent engagement is important for nonprofits

If you want to know your supporters better and engage them on lower to high levels, constituent engagement is the best way to achieve this. This form of engagement allows charities to know their supporters and stakeholders, which is a critical aspect of fundraising. For society, it helps you understand the challenges people face and the programs that would best suit the population. It can also help you find out the potential donors, those who have not given, those who want to offer a different form of help, and a group with the potential to give. Volunteers who are not donors yet can be engaged, while those who can give more can be persuaded to do so with reasons. Therefore, if you have a group you believe can do more, perhaps it is about time you tried constituent engagement. This aside, you can also use constituent engagement to identify major gift donors and prevent the existing ones from lapsing.

Integrating constituent engagement to nonprofits

Charities can integrate constituent engagement into many aspects of their work. This includes program delivery, donor engagement, delivery, measurement, and organizational design. This can be achieved through surveys and committees made up of constituents or co-development of programs using deep ethnography. Regardless of the approach, here are some steps that you should follow in the integration of constituent engagement.

  1. Solicit input- Gather the necessary information from your constituents by giving them opportunities and hearing their voices and feedback. You can use approaches such as focus groups, interviews and meetings with community leaders or social media platforms to get input.
  2. Identify the opportunities- As you take a deeper look into your nonprofit, consider the opportunities and how you can engage your constituents to co-develop a better organizational structure. Your constituents can help you manage and track your successes.
  3. Build pilots and measure success- Apart from designing pilots, success should be measured and the bottlenecks identified. Assess the levels of engagement by the constituents based on their participation, input and feedback on the pilots that you have implemented. If there are high levels of participation, then it becomes evident that your programs or services are working.
  4. Learn from the metrics- After gathering enough information regarding the pilots from the constituents, use the feedback and the insights to learn about the strengths and weaknesses and what the constituents want. Discuss the opportunities to improve as per the metrics and adapt to them to increase the likelihood of success.
  5. Expand if necessary- After getting the feedback, you need to identify opportunities and engage more with your constituents. This will make things better and better and will increase your success.

The key to constituent engagement is to truly understand the total involvement of your constituent and what they have with your organization and mission. Remember to always track the engagement levels of your constituent to identify potential problems.

Read 1104 times
Rate this item
(0 votes)
Scott Koegler

Scott Koegler is Executive Editor for PMG360. He is a technology writer and editor with 20+ years experience delivering high value content to readers and publishers. 

Find his portfolio here and his personal bio here

Visit other PMG Sites:

PMG360 is committed to protecting the privacy of the personal data we collect from our subscribers/agents/customers/exhibitors and sponsors. On May 25th, the European's GDPR policy will be enforced. Nothing is changing about your current settings or how your information is processed, however, we have made a few changes. We have updated our Privacy Policy and Cookie Policy to make it easier for you to understand what information we collect, how and why we collect it.